Artificial Intelligence has come to stay in Human Resources departments, streamlining processes, anticipating problems, improving the employee experience and optimizing tasks. The benefits of this technology in this area are clear, but we must take into account some good practices when implementing this technology so that human and digital resources can coexist. The goal is to complement human input, not compete with it. The formula to follow is to combine talent with the enormous capabilities that Artificial Intelligence provides us.” stated Antonio Chamorro, Director of Strategy at atSistemas.

In this context in which Artificial Intelligence is beginning to become widespread, atSistemas, a 100% Spanish digital services consultancy, has analyzed the keys to successfully implementing and integrating Artificial Intelligence in Human Resources departments:

1. Evaluate data from a human perspective

On numerous occasions it falls before the slavery of data. Interpreting and drawing conclusions abstracted from the human context can lead to wrong decisions. For example, AI can help show a map that relates competencies with results and geographical areas, but the knowledge and sensitivity of professionals in the Human Resources area is necessary to contextualize the data, put it into perspective and draw “human” conclusions. .

2. Understand what is being learned by the AI ​​and how it will be used

The AI ​​learns from actions performed in the past. Therefore, if biases, conscious or unconscious, have previously been applied in the screening of CVs, for example, the AI ​​will learn that the correct thing to do is to add that bias, balancing more to one extreme by age, sex, or geography. That is why it is essential that Human Resources departments participate in how AI learns and how it will impact decisions, especially if they are decisions that affect people. Before automating decision-making based on Artificial Intelligence, it is essential to add context and sensitivity to decisions about people.

3. Properly integrate AI into work methods and processes

When AI arrives in the workplace, it does not occupy a physical space but it does influence the ways of working, processes and, by interacting with it, alters the employee experience. It should help workers free themselves from hard, more technical skills, and allow humans to develop soft skills, linked to emotional intelligence, storytelling or negotiating and leading processes. All of this can generate fear and lead to reckless behavior when interacting with AI, such as making decisions without giving the data context.

4. Start with a simple approach and design a short-term ROI

AI initiatives can be complex to implement. The more the ambition is increased, the less feasible it will be technically, or will require an excessive level of investment. A more focused and realistic scope in an affordable period will provide credibility, learning and it is always possible to increase options later.

5. Consider the limitations in legislated, regulated contexts or even the ethics of use and how it will be applied

The benefits of a new technology should be compatible with observing a correct use of the increased capabilities and the use of data. Certain decisions should avoid being biased by predictions that may ultimately not come true. For example, imagine that we leave the decision of an appointment in the hands of an AI. As the AI ​​is based on the past, it is possible that it discards certain internal profiles for their past decisions or results. However, people evolve, increase their knowledge and improve their skills. A talent decision should not only be based on history alone, but also future potential. A person can intuit or identify another in the process of evolving to be the best candidate for the position.

Artificial Intelligence brings many benefits in the area of ​​Human Resources, especially in the exploration and analysis of high volumes of information and relevant data in each area and in each process. But it is necessary to contextualize and analyze them from a human perspective in order to use this technology in the most optimal way.